Contact Us

Effective date: August 8, 2026

The built support team handles pre-purchase questions and post-order needs, including delivery, returns, payments, and privacy choices.

Verified contact methods

Brand / merchant: built
Email: Support@buitad.shop
Phone: 312-529-4883
Physical address: 812 W Ridge Rd, Peoria, Illinois, 61614, United States

Transaction-stage summary — Support route

This page identifies which rule controls at each stage from browsing through final resolution. It identifies when support is available, which verified channel to use, and what order details help the team respond. This page applies specifically to built and its selection of protein puffs, sour puffs, flavored snack packs, mixed boxes, and variety assortments.

What to include

For an order matter, include the order number, purchaser name, item, and a short description. For damage, a reasonable photo may help. Never email a complete payment-card number or other unnecessary sensitive information.

When support is available

Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Messages arriving outside those hours are reviewed on the next business day.

Policy questions

Send privacy access, correction, deletion, copy, or Do Not Sell or Share requests to Support@buitad.shop. You may also contact us about accessibility or another issue using the same verified details.

How to reach the merchant

built
Email: Support@buitad.shop
Phone: 312-529-4883
Physical address: 812 W Ridge Rd, Peoria, Illinois, 61614, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).